Refunds and cancellation

Last updated 21 September 2026

Cancelling before work starts

If you cancel after paying the 50% deposit but before I have begun work, the deposit is refunded in full. Email ke.lev@icloud.com and I will process it within five business days.

Cancelling once work is underway

You can cancel a project at any point. I invoice for work completed up to the date you cancel, and refund the remainder of the deposit. If the work completed exceeds the deposit, the difference is payable within 14 days. You keep everything produced up to that point, and I will hand over the files.

After delivery

Once a project has been delivered and the final invoice paid, that invoice is non-refundable. If the delivered work does not match the agreed written scope, that is not a refund matter — tell me and I will correct it at no charge.

Problems with a delivered project

Defects in my work — something broken, or something that does not match the agreed scope — are fixed free of charge for 30 days after launch. This covers my own work. It does not cover new features, changes of mind, or breakage caused by edits made by someone else.

How to request a refund

Email ke.lev@icloud.com with your invoice number and what you would like refunded. I respond within two business days. Approved refunds go back to the original payment method through Stripe, and typically take five to ten business days to appear, depending on your bank.

Disputes

If you are unhappy with an invoice, please contact me before filing a card dispute. Nearly everything is faster to resolve directly, and I would rather fix the problem than argue about it through a bank.